Return Policy

If you are seeking product return, we will be glad to assist you with an exchange or refund. Returns or exchanges must be made within 30 days of the original purchase shipping date, the product must be unused and properly packaged for shipment. Return Merchandise Authorization (RMA) number is required for all returns. RMA number requests must be submitted via email to tstrums@cox.net stating item and reason for seeking return.

No refunds or exchanges will be made 30 days after the original purchase shipping date.

Authorized refunds will be made for the original invoice price of the item minus restocking fee if applicable; shipping and handling cost is NOT refundable. Refunds can only be issued to the original payment method or store credit. It is not possible to issue a refund to a different destination (e.g., another credit card, PayPal or bank account). Exchanges will require additional shipping expenses. The customer will be responsible for ALL costs involved in returning and/or re-shipping the product. Returns must be shipped properly packaged. It is the customer’s responsibility to insure the return package – we are not liable for lost or damaged merchandise.

Items must be returned unused, undamaged, with all parts and accessories. Products returned with signs of wear and tear, or damage will not be accepted for refund or exchange and will be returned to the customer at the customer's expense. Any products that are returned used, damaged, without an RMA number, without packaging or damaged packaging, missing parts or accessories, will be subject to a 15% restocking fee (15% of the original invoice price of the item). However, these types of returns or exchanges are still subject to be denied and returned to the customer at the customer’s expense.

Furthermore, a restocking fee of 15% may be applied to refund amount if:

Return reason is – “Ordered incorrect item”

Return reason is – “No longer needed”

Return reason is – “Do not like product”

All refunds and exchanges will be processed within 3-5 days of receipt.

Special Order, Large Quantity Orders (Qty. 5+), Wholesale, Closeout/Final Sale and Discontinued products will not be accepted back for refund or exchange. If defective, exchange will be offered for identical product.

Holiday Return Period – Orders placed from November 15th through December 15th qualify for extended holiday return period through January 15th. All other return policies apply.